1. Checkout Policies: The "Rules of the House"

• Cancellations: 1-hour window before the Wizards start grinding your lenses.

• The Glitch Clause: We fix "matrix glitches" (pricing errors) with a full refund.

• Liability: No liability for fashion emergencies or shipping carrier delays.

​​

2. Privacy: Your Data is Sacred

• Security: Prescriptions are kept on secure, encrypted servers.

• Sharing: Only shared with labs and insurance; we never sell to "The Dark Side."

• Chatter: Providing your info means you’re down for updates and exam reminders.

​​

3. Returns: The Final Word

• Lenses & Frames: All bespoke eyewear is final sale to maintain medical integrity.

• Contacts: Final sale, but we offer exchanges for power changes on unopened, unexpired boxes.

​​

4. The Eyeris Warranty: We’ve Got You

• Frames: 2-year manufacturer’s warranty (excludes kitchen dance-off accidents).

• Hoya/DR Lenses: 2-year manufacturer and scratch warranty.

• Guarantees: 90-day satisfaction and 1-year prescription guarantee.

​​

5. Clinical Standards: The "Eyeris Fit"

• The Fitting Rule: Valid, 12-month in-office fitting required for all CL orders.

• Verification: Eyeglass Rxs don’t work for contacts; we verify all outside specs.

• Self-Measurement: We don't troubleshoot "DIY" PD measurements; come see our Chief of Calm for a pro fit.